Refund policy

Effective Date: September 3, 2026

Thank you for shopping with ELORE. We want you to be completely satisfied with your purchase. This policy explains how we handle replacement requests for items bought on eloreux.com.

Replacement Eligibility
If you receive a product that is incorrect, faulty, broken, or damaged, you are eligible for a free replacement of the same item.

Replacement requests are accepted within 30 days of delivery. Requests made within 7 days of delivery are processed free of charge. Requests made after 7 days may be subject to additional charges.

Please note that we are unable to offer a replacement for change of mind, or if the wrong size/color was selected at checkout, provided the item delivered matches what was ordered.

How to Request a Replacement
Email us at info@eloreux.com with your order number and a short video or photos showing the issue. Our team will review your request within 1-2 business days and guide you through the next steps.

Refunds
We currently do not offer cash refunds. All approved claims are resolved through a free replacement of the same item, in line with the eligibility terms above.

Order Cancellations
Orders can be cancelled free of charge any time before they are dispatched. Once an order has been dispatched for delivery, it can no longer be cancelled.

Contact Us
If you have any questions about this policy, please contact us at info@eloreux.com.